SnowTurns privacy policy
Effective Date: 19 Nov, 2025
At SnowTurns, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our platform.
1. Information We Collect
- Account Information: Name, email, phone number, date of birth, profile photo, certification credentials.
- Payment Information: We use third-party providers (e.g., Stripe) to process payments. SnowTurns does not store payment card information.
- Usage Data: Session history, user interactions, preferences.
- Device & Technical Data: Browser type, IP address, operating system.
2. How We Use Your Data
- To provide and manage platform services.
- To verify instructor certifications.
- To process payments and bookings.
- To improve user experience and platform functionality.
- To communicate with users and respond to inquiries.
- To comply with legal obligations.
3. Data Sharing
- With instructors/students for booking purposes.
- With third-party payment processors.
- With service providers for hosting, analytics, and security.
- When required by law or to protect rights.
4. Data Retention
- We retain user data as long as necessary to fulfill the purposes outlined above.
- Users may request deletion of their data (see "Your Rights").
5. Your Rights (Including GDPR)
- Access your personal data.
- Correct or update data.
- Request deletion of data ("Right to be Forgotten").
- Withdraw consent at any time.
- Export your data in a machine-readable format.
6. Cookies & Tracking
We use essential and analytical cookies to improve site performance. You can manage cookie preferences in your browser settings.
7. Data Security
- Data is stored on secure, GDPR-compliant infrastructure.
- Encryption in transit and at rest.
- Role-based access for staff.
- Audit logs of administrative actions.
8. Children's Privacy
The platform is not intended for users under the age of 14.
9. Contact
For questions about this Privacy Policy, please contact: privacy@snowturns.com
